Keycode Help


Keycode Help


What is a Key Code?

A key code is a unique activation code that you enter the first time you access a course test. You do not need a key code to access your course, only to take the course test. You may, however, choose to enter your key code upon accessing an online course for the first time. If you choose not to, you will be asked to enter the key code when you go to take the course test.

*Not all courses require key codes for access. You will only have a key code if your course was purchased by your organization, or if you purchased your course from a third party, such as a community college or an academic bookstore. If you purchased your course online or over the phone and are being asked for a key code, please contact ASEP Technical Support at support@asep.com.

How will I obtain my key code?

If you attended a Coaching Principles and/or Sport First Aid classroom course, your key code is printed on either the front or back of your test instruction booklet.

If you ordered an online course, whether through the Web site or by telephone or mail, that includes ancillary materials such as a book or CD-ROM, you will have immediate access to your course and test and do not need to enter a key code. You will receive your course materials in the mail.

If you ordered an online course, such as a Coaching Youth [Sport] online PDF course, that contains no ancillaries, you will have immediate access to your online course and test.

Please note that if you do need to enter a key code, it is not the same as the ASEP ID number assigned to you when you registered on the website.

When will I receive my key code?

If you attended a Coaching Principles or Sport First classroom course, you received a key code with your packet of materials.

If you purchased an online course through the Web site or by telephone or mail, you are not required to enter a key code.

If your course was purchased by your organization, or if you purchased your course from a third party, such as a community college or an academic bookstore, your key code is enclosed with your course materials or will be given to you by your administrator.

What if I fail my test? Can I receive another key code to take the test again?

If you fail a test you've taken online, you can order a retest for $10. Upon completion of your purchase you will have immediate access to your retest. You will not need to enter a key code to access your retest.

Do you need to use the key code more than once?

No - you will use your key code only once, the first time you access your course or test. You may then throw your key code away. When you return to your course or test the next time, the system remembers what you have access to without having to re-enter your key code.

Can I ever reuse my key code?

If you've already used your key code, then it is deactivated and can never be used again.

What do I do if I can�t figure out how to use my key code or if I have other key code problems?

You may send e-mail to info@hkusa.com. Please include the name of your course and the key code (if you have it). You may also call ASEP Customer Service at 1-800-747-5698, Monday through Friday, 8AM to 5PM CST.