Human Kinetics is moving to summer hours. Starting May 26-July 28, our hours will be Mon-Thurs, 7am-5pm CDT. Orders placed on Friday with digital products/online courses will be processed immediately. Orders with physical products will be processed on the next business day.
Please contact our Customer Service Department Monday through Thursday, 7:00 am to 5:00 pm Central time, or email support@hkusa.com
Human Kinetics Coach Education
1607 N. Market Street
Champaign, IL 61820
Phone: 800-747-5698, ext. 2980
Fax: 217-351-1549
E-mail: Support@hkusa.com
If you are not completely satisfied with your purchase, you may return it for a refund within 30 days of the purchase (see below for exclusions). Permission is not necessary. Human Kinetics will issue a refund for the purchase price based on your original payment method, less shipping and handling (in the case of a physical product). Include a copy of your original invoice or your order number with your return. Please contact customer service if you need assistance.
Ship returns via UPS to:
Human Kinetics Inc.
Returns Department
1607 N. Market St.
Champaign, IL 61820
Human Kinetics will not accept returns from customers outside the U.S.
Ebooks
Digital products (ebooks) delivered on VitalSource can be returned for a full refund within 7 days of purchase provided less than 20% of the content has been accessed. Request an ebook refund.
Online courses containing print materials
Human Kinetics will refund purchases of Human Kinetics online courses that contain print materials (i.e. shrink-wrapped textbook and/or key code letter) within 30 days of purchase provided the course has not been completed.
Online courses not containing print materials
Human Kinetics will refund customers for purchases of Human Kinetics online courses (those that do not contain print materials) within 7 days of purchase provided the online course has not been completed.
Other digital products
Digital products delivered on HKPropel and HKVideo can be returned for a full refund within 7 days of purchase or access code redemption, whichever is later.
In all instances, the user's access to the digital product will be revoked upon refund.
