Reacting like the shark (attacking and forcing others to accept your solution to conflict) is the strategy that you will find least effective in the long run. That approach can end up being detrimental to your relationships.

Let's take a minute to explore the appropriate use of each of the other strategies. Although the owl and the fox represent the approaches that are most often effective, each approach (except that of the shark) can be appropriate in building relationships. See if you can identify the proper strategy for each of the scenarios on the following pages.