Human Kinetics is moving to summer hours. June 11 - July 30, business hours will be Mon - Thurs, 7am - 5pm CDT. Orders placed on Fridays for digital products/online courses will be processed immediately; orders for physical products will be processed the next business day.

Coaches and Students

Athletic Directors and Sport Administrators

Instructors (Scholastic and Higher Education)

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Q: How do online courses work?

A: We develop our courses by teaming the best content experts in the field with our curriculum designers to create a powerful learning experience for you. Online courses consist of an online study guide (leading you through a series of interactive learning experiences) and a variety of supplemental resource materials, including PDF downloads, videos, printed texts, or ebooks (these vary by course, and not all courses include supplemental resource materials). As you progress through the online course, you will be prompted to read sections of the text before completing course activities and units. Each course concludes with an online test that's scored automatically.

When you're ready to purchase a course, click on the "Organizations" tab on the home page. If you're taking the course(s) to fulfill a coaching education requirement for a specific organization (such as a state high school association, Florida school district, national governing body, park district, sport organization, or college or university), select your organization from the listing.

From your organization's page, click on the course you wish to purchase. After reviewing the course description, proceed through the checkout. This includes creating an account on the site if you do not already have one. Here's what to expect once you've made your purchase:

You'll receive three emails from us. The first is to confirm your site registration. The second is to confirm your order. The third contains instructions on how to access your online course, including a link to the course and a temporary password that you'll use to access your course for the first time.

Courses with paperback

If you order an online course that includes a print textbook, we'll send you the course materials in the mail. You should receive the materials within three to five business days. At the point of purchase, you will have immediate access to your course and test. However, the material will assist you in the completion of the course and test, so we recommend that you wait until these resources reach you before you launch into the course. Please note that shipping charges apply for courses containing print materials.

Courses with ebook

If you order an online course that includes an ebook, you will have immediate access to your course and ebook. To access the ebook, you will first navigate to your online course. Featured within your online course (under the "Resources" tab) is a link to download the ebook. After clicking on the "Download Ebook" link, you'll be taken to a "My Information" page. On that page, click the green "Save" button, return to the course, and click the "Download Ebook" link again. At that point, you will receive a redemption code and link to our ebook provider, VitalSource. You'll access your ebook through the VitalSource website. There are no shipping charges for courses containing ebooks. For step by step instructions for accessing your ebook, click here.

Courses with PDF

If you order an online course with PDF, you will have immediate access to your course. The PDFs are served up from within the course as reading assignments. There are no shipping charges for courses containing PDFs.


Accessing a course with a key code

If your course was purchased by your organization, or if you purchased your online course from a third party, such as an instructor or college bookstore, your key code is enclosed with your course materials or will be given to you by your instructor.

To use the key code, select the "Continue My Course" tab from the home page. You'll be asked to create an account or sign in with your email address and password. Enter your key code on the next screen. You must enter your key code (including hyphens) exactly as it is presented on the key code letter. If you have trouble entering the key code or receive an error message, contact After you enter your key code, you will not need it again.

The "Continue My Course" page will now be updated so that you may enter the course and test at any time. Just click on the course name to access the course or the "Test" link to access the test.

Tests, retests, and course completion

A passing test score is 80%. If you fail a test for Coaching Principles, Sport First Aid, advanced sport-specific course, or Officiating Principles courses, you may purchase a retest for $10. To purchase a retest, click the "buy retest" link on your "Continue My Course" page. Once your retest order is processed, you will have immediate access to your retest. Please note that our online tests are randomized, meaning that the retest questions will not be the same or in the same order as the questions on your initial test. No two online course tests are exactly alike.

After passing a test, you may click the "Details" link on the "Continue My Course" page to view the results from your test, print a certificate of course completion, or email a copy of the results to yourself.

In addition, if you are a coach, you will be entered into the National Coaches Registry. If you are an official, you will be included in the National Officials Registry. The registries are online listings of coaches and officials who have completed Human Kinetics Coach Education courses. Administrators use these listings to verify courses taken and certifications earned (you have the option of opting out of the registries).

Q: How do I get my test results?

A:You can find this information by going to the "Get Test Results" tab on the home page.

Q: How do I print my course completion certificate and transcript?

A: From the home page, click on the "Print my Certificate" tab and sign in using your email address and password. On the next screen, click on the printer icon that appears to the right of the course(s) you've passed. Click the print tab on the next screen.

Q: If I failed the online course test, how do I retake the test?

A: A passing score is 80%. If you failed a test for Coaching Principles, Sport First Aid, advanced sport-specific, or Officiating Principles online courses, you can order a retest for $10. Please note that the retest you receive will contain a different set of questions than the first test you took, so you will need to complete the entire test. We have developed multiple iterations of the classroom course tests, and the online course tests are randomized, so you’ll never get the same test twice.

If you happen to fail a test, your "Courses" screen will indicate "Order retest" under the "Test status" column. Click this link to order a retest. You will be redirected to the retest page on our ecommerce site at to make the purchase. If you don’t already have an account on the ecommerce site, you will need to create one to complete your transaction. After making the purchase, you will receive an email containing links and instructions for taking the retest.

Q: How long do I have to submit my classroom or online test?

A: If you attended a classroom course/clinic, you have one year from the date of the course/clinic to complete the test. If you purchased an online course, you have one year from the date of purchase to complete the test.

Q: Will the test that I received in my Coaching Principles or Sport First Aid course package be the same whether I take the test paper-pencil or online?

A: The answer to this question is no. You may be tempted to complete the "bubble sheet" test and then go to submit your answers online. However, If you do, you'll find that your online test is different than the paper-pencil test.

Why? There are three versions of the Coaching Principles classroom test, and each version has 100 questions. Of these 300 total questions, none is like any other, so there are 300 unique questions. Tests that are taken online are randomly generated from this pool of 300 questions. Because of this random generation, virtually every online test is unique, and no two online tests will have the same questions. Moreover, no online test will have the same questions as any version of the classroom test. The same situation is true for Sport First Aid, except that the Sport First Aid test has 75 questions (not 100), and the total number of Sport First Aid questions is 225 (not 300).

Though the online tests are randomly generated, each will cover the same content covered in the classroom test, and each will have the same number of multiple choice and true false questions included in the classroom test.

The primary purpose of randomly generating the online tests is to minimize the risk of participants sharing or posting answers. The same is true for having three versions of the classroom test.

Another potential problem is with key codes. If you took the classroom version of the course, you have the option of taking your test using a scan form (paper-based) or taking your test online. In your course packet, you received a key code. This code is unique to you and identifies you as the test-taker. If you decide to take the paper version of the test (scan form), you need to enter this code on your scan form. If you decide to take the test online, you need to enter your key code prior to accessing the online test.

A problem arises when, after you decide to take the test online, you discover the online test is different from the classroom test, and you abort your online test in favor of the classroom test and scan form. Because you entered your key code to access the online test, your key code will show "invalid" in our system when your paper test is scanned. The system recognizes your key code as having already been used. Though this problem is fixable, it will cause delays in processing your test and notifying you of your score.

Q: How do I become a certified Coaching Principles or Sport First Aid instructor?

A: The process for becoming a certified instructor consists of attending an in-person instructor training session, participating in a live instructor training webinar, or viewing a recorded instructor training webinar; completing the course you wish to teach; and reviewing the instructor materials. Click here for more information.

Q: As an administrator, can I purchase courses in bulk through the website?

A: Yes, this is a new feature made available through our new ecommerce site. Navigate to the course you want to purchase, adjust the quantity, and complete your transaction. You will receive an email confirming your order and containing a link and instructions for assigning the courses to your coaches. This feature is designed primarily for administrators of youth sport organizations that cover the cost of coach training.

Q: How do I contact customer service?

A: You may contact our Customer Service Department Monday thru Friday, 7:00 am to 5:00 pm Central Time or email using our

Human Kinetics Coach Education
1607 N. Market Street
P.O. Box 5076
Champaign, IL 61825-5076
Phone: 800-747-5698, ext. 2980
Fax: 217-351-1549

Q: How can my US business/institution make a tax exempt purchase?

A: At this time, our website is unable to accommodate tax-exempt orders.

For credit card security, do not include credit card information in email.

First time orders from US Business/Institutional accounts with a tax-exempt certificate must be emailed to or faxed to 217-351-1549. Include a copy of your sales tax-exempt certificate.

Repeat orders may be placed by phone at 1-800-747-5698 or 217-351-5076.

Q: What is the return policy on courses?

A: You can read the return policy here.