NOTE: Due to our annual inventory count, Human Kinetics is currently not shipping orders February 19‐21. We will resume shipping orders February 22. Please call 1‐800‐747‐4457 during our normal business hours Mon-Fri 7am ‐ 5pm CST for additional information. Your order is important to us and we apologize for the inconvenience. Thank you for your patience.

Technical support for online courses, tests, and software is available Monday through Friday, 7 am to 5 pm Central time. Call 800-747-5698.

If you prefer, you can submit a technical support request via e-mail or by submitting an online technical support form.

Whether you call or e-mail your request, please provide the following information:

  1. The type of hardware you are using
  2. The operating system you are using
  3. The exact wording of the error message(s) or the message number(s) appearing on screen
  4. A complete description of what happened and what you were doing when the error message appeared
  5. An explanation of how you tried to solve the problem
  6. The type of browser you use
  7. Your modem speed

If you have questions or need assistance in regards to your key code access, click here.