Use this form to ask questions or receive technical support for our online courses or software. Required fields are in red. To speak to a technical support specialist, please call 1-217-351-5076, ext. 2940, Monday through Friday, 8 AM to 5 PM U.S. Central Time.


If you can read this, don't touch the following text fields.

1. Contact information:

Name:

E-mail address:

Best time to contact you:

Telephone:

Verify E-mail address:


2. Operating System Information:

Windows PC:
If you chose "Other PC operating system," please indicate the system you are running:

Mac:
If you chose "Other Mac operating system," please indicate the system you are running:

Other Type of System:

For Online Course Technical Support, please answer questions 3 through 6 and click submit to send your request. For Software Technical Support, please answer questions 7 through 10.

3. What online course are you taking?


4. What Internet browser (including version number) do you use?

(To find the version number of your Internet browser: Open your Internet browser, click on Help in the top tool bar, and click on About [browser name]. A dialog box will appear that lists the version number of your Internet browser.)



5. Please provide as much information about the problem you are experiencing including the location in the course (for example: URL, Unit, or Topic):


6. If you are recieving an error message, please provide the text of the error message:

Software:

7. Please select a software product.


8. What type of question do you have?


9. If you have a question about a program error, please answer the following questions. If you have a different question, skip to number 10 below.

Where in the program did you receive this error?

Please specify any steps you have taken to fix the problem:


10. If you have another question about your software, please tell us your question below. Be as specific as possible--it will help us give you the best answer!

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